A Look at Microsoft’s 2025 Release Wave 2

We're at a pivotal moment in technology, where the incremental improvements of the past are giving way to a fundamental shift. We're entering the age of the AI agent—a new class of digital partners that don't just assist with tasks, but proactively drive business outcomes. At Pivotal Ridge Solutions, we're dedicated to helping our clients navigate this transformative landscape, and today's announcement of the 2025 release wave 2 for Microsoft Dynamics 365, Microsoft Power Platform, and role-based Copilot offerings is a game-changer.

These new plans, which outline capabilities coming between October 2025 and March 2026, are not just about new features; they're about a new way of working. The core of this release is the integration of AI agents across the entire Microsoft business application ecosystem. This means your technology won't just respond to your commands—it will anticipate your needs, analyze data, and take action to help you achieve your goals.

The Power of Proactive AI

Imagine a sales team where an AI agent researches and engages leads, identifies key insights, and flags potential deal risks, all before the seller even starts their day. Or a finance department where AI agents automate reconciliation, analysis, and the financial close process, freeing up professionals to focus on strategic planning. This isn't a future vision; it's the reality of the 2025 release wave 2.

At Pivotal Ridge, we see this as an incredible opportunity for our clients to redefine productivity and gain a competitive edge. The new AI capabilities are designed to be seamless, intuitive, and, most importantly, transformative.

Highlights from the Release Wave 2

Let’s take a closer look at how these new capabilities will impact different areas of your business:

Dynamics 365:

• Dynamics 365 Sales: The new AI agents will work alongside your sales team, researching leads, driving purchase intent, and proactively highlighting emergent risks. A reimagined user interface will also reorient sellers from data entry to data-driven insights.
• Dynamics 365 Customer Service & Contact Center: AI agents and Copilot will enhance case and knowledge management, automate service journeys across all channels, and introduce new omnichannel and supervisor capabilities.
• Dynamics 365 Finance: This release brings agents that will accelerate the financial close process and provide automation and optimization for large-scale operations.
• Dynamics 365 Supply Chain Management: New enhancements will improve demand planning with event and promotion forecasting, and a Supplier Communications Agent will automate vendor interactions.
• Dynamics 365 Business Central: AI agents will be introduced to automate tasks like report generation, process optimization, and order creation using natural language processing.

Microsoft Power Platform & Copilot Studio:

• Microsoft Copilot Studio: This release makes agent creation easier than ever, enabling you to build autonomous agents that work together as a team. Deeper integration with Azure AI Foundry and the Microsoft Graph will ensure your agents can leverage the latest AI technology with your enterprise data.
• Microsoft Power Apps: A new "agent feed" will allow you to supervise the work of AI agents. You can also describe a business problem to the new Plan Designer and a team of agents will help you build a complete solution, including apps, reports, and agents.
• Microsoft Power Automate: The platform is getting new "human-in-the-loop" experiences for advanced approvals and AI-native capabilities like generative actions and intelligent document processing.
• Microsoft Dataverse: This continues to be the trusted low-code data platform for building agents and Copilot applications, with new features to support smarter, AI-ready experiences.

Get a Head Start with Pivotal Ridge

The early access period for these new features begins on August 4, 2025. This is a crucial opportunity to test these updates in a non-production environment and plan for your rollout. Pivotal Ridge Solutions is here to help you make the most of this early access period. Our experts will work with you to understand how these new capabilities can best be applied to your specific business needs, ensuring a smooth and successful transition.

The age of the AI agent is upon us. Are you ready to embrace this new era of productivity and innovation? Contact Pivotal Ridge Solutions today to discuss how the Microsoft 2025 release wave 2 can transform your business.

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