An ERP Approach That Actually Works

Let’s be honest—kicking off a new ERP project can be nerve-wracking. You’ve probably heard the stories of projects that went way over budget, took twice as long as promised, or ended with a clumsy system that nobody wanted to use.

So, what’s the secret to getting it right?

It’s not the software. It’s the people you choose to help you implement it. For years, we’ve seen businesses get frustrated by partners who are more focused on closing a ticket than on understanding the business. We knew there had to be a better way.

That’s why we created The Pivotal Advantage, our straightforward approach to making sure your investment pays off. It’s not a secret formula, just a common-sense way of working that puts your success first.

It Starts with Your Business, Not Our Software

Many implementations fail because the partner tries to force your business into the software's boxes. We do the opposite.

We start by sitting down with your team to learn how you actually work—the challenges you face, the frustrations you have, and what you hope to achieve. We map out your real-world workflows first. Only then do we configure the software to fit your business, not the other way around. This simple step helps avoid the expensive, brittle custom code that causes so many headaches down the road.

Training That Your Team Will Actually Use

Nothing kills a new system faster than training that’s generic and boring. No one wants to sit through a slideshow learning about features they’ll never use.

Our approach is different. We train your finance team on finance functions and your warehouse team on warehouse functions. And we do it using a copy of your company’s data, so the process feels familiar and makes sense from the start. We also find the people on your team who are most excited about the new system and give them the extra insight to help their colleagues. It’s amazing how much smoother things go when the learning is practical and relevant.

We’re Here After Go-Live (And We Mean It)

For many consultants, the project is over the second the system goes live. For us, that’s when our partnership truly begins.

Your business won’t stand still, and your system shouldn’t either. When you have a question, you’ll call a person who knows your name and your system. We’ll also check in with you regularly, not just to fix problems, but to find opportunities. We’ll show you new features that could help your team, suggest ways to improve a process, and make sure your ERP continues to be a tool for growth, not a source of frustration.

Let's Build Something That Works

At the end of the day, ERP software is just a tool. Your success depends on the people who help you use it. If you’re looking for a partner who understands that, let’s talk. We’d love to show you how The Pivotal Advantage can make a difference for your business.

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